From powerful networks to trusted experiences: The OSS/BSS imperative
Tuesday, May 19, 2026 4:10 PM to 4:30 PM · 20 min. (America/Chicago)
Floor 3, A1 & A2
Presentation
Mobile Networks Path to AI-Native
Information
The disconnect between network capability and actual customer experience
Why converged services require unified OSS/BSS (billing, identity, entitlements)
The role of AI in orchestrating seamless, cross-service customer journeys
Data integrity as the prerequisite for automation and personalization
Building trust through transparent, explainable AI in customer-facing systems
Documents & Links
Presentation Slides